- The COVID-19 Pandemic has expanded the “stay at home” audience for B2B businesses.
- The commercial sector has seen changes in how audiences are reacting to content and consuming media.
- Capturing these audiences will require businesses to adapt content and tactics to the current climate.
Over the past few months, we have all adjusted to new living and working environments. This means varying working hours, virtual gatherings and different web surfing, streaming and social networking habits. These changes have shifted the traditional marketing audience profile.
If your business is B2B, you should be aware of these audience changes and adapt your marketing tactics to keep up with the current trends. Here are a few ways that you can make sure your message doesn’t fall flat with the new “stay at home” audience.
If your business is more B2B and your target audience is a specific position type in a company, your audience might have shifted even more than a typical consumer audience. Now, instead of doing research at work, many employees are browsing, doing research and consuming media at all hours at home. This can make it more difficult to target by company IP address, for example, but can make it more likely that you get valuable leads from social media sites like Facebook and LinkedIn.
The common threads that businesses are searching for during this time are supply chain management, eCommerce, website tips and management, point of sale transactions and financial support. Focus not only on your value add for customers, but also on the unique ways you’ll support them during this time.
Lift the Gate!
Just like consumer-focused businesses, it’s a good idea to offer some sort of additional value for business customers. It can be a draw for businesses to find free thought leadership content or resources on your site – even if it’s content that you would normally have gated.
Shifting Media Channels
For B2B businesses, digital media channels are seeing a serious uptick in volume and inventory. This shift may be an even greater shift for B2B industries as channels are seeing more traffic from business-people who would normally not be as active on social media in the middle of the day.
Another result of this pandemic is that trade shows and conferences have been canceled or are going virtual. With 53% of B2B marketers considering in-person events and tradeshows an effective channel for driving conversion according to eMarketer, this can be an important change to take advantage of. Many businesses (28% according to Smart Insights) are putting a positive spin on this shift and reinvesting trade show budgets into digital advertising.
Target Audience Hours
The shift to remote work has made it more likely that employee’s hours will shift from the traditional 9-5. This provides a unique opportunity for hour extensions for both B2C and B2B campaigns.
While no one is positive how long the effects of this pandemic will last, it is clear that the stay at home orders are changing how both consumer and business audiences are consuming media. Businesses must adapt to these changing audience behaviors and characteristics, not only to survive now but to better understand and cater to their target customers in the future. Need help capturing your changing audience? Call Bluetext.